At THE SONIC, we strive for customer satisfaction and stand behind the quality of our products. We understand that occasionally, a return may be necessary. Please review our returns policy and conditions below:
1. Eligibility for Returns:
Products must be returned within 30 days of the delivery date.
Items must be unused, undamaged, and in their original packaging with all tags attached.
Customized or special order items may not be eligible for return unless they are defective or damaged upon receipt.
2. Initiation of Return:
To initiate a return, customers must contact our customer service team using designated Email or telephone to obtain a Return Merchandise Authorization (RMA) number.
Returns made without an RMA number may not be accepted.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping method and insuring the package, as we are not responsible for lost or damaged returns.
4. Inspection and Approval:
Upon receipt of the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
If the return is approved, a refund or store credit will be issued, depending on the customer's preference.
5. Refund Process:
Refunds will be processed within [number of days] after the returned item is received and inspected.
The refund will be issued to the original payment method used for the purchase.
6. Restocking Fee:
A restocking fee may be applied to returns that are not due to defects or errors on our part. The amount of the restocking fee will be communicated to the customer before processing the return.
7. Exchanges:
We currently do not offer direct exchanges. Customers wishing to exchange an item should initiate a return for the unwanted item and place a new order for the desired item.
8. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. Photos of the damaged item may be required for our records.
9. Policy Updates:
This returns policy is subject to change without prior notice. Any updates will be reflected on our website.
By making a purchase with THE SONIC, you agree to adhere to the terms and conditions outlined in this returns policy.
If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance.
Thank you for choosing THE SONIC.