At THE SONIC, we are committed to providing efficient and reliable shipping services to our customers worldwide.
Please review our shipping and customs duties policy and conditions below:
1. Shipping Methods:
We offer various shipping methods to accommodate different preferences and delivery timeframes, including standard and expedited shipping options.
Shipping costs and estimated delivery times will be provided at the time of checkout based on the destination and chosen shipping method.
2. Order Processing Time:
Orders are typically processed and shipped within [number of business days] of payment confirmation, excluding weekends and holidays.
Customers will receive a confirmation email with tracking information once their order has been shipped.
3. Shipping Destinations:
We ship our products to most countries worldwide. However, certain restrictions may apply based on local regulations or shipping carriers' policies.
Customers are responsible for ensuring that the ordered items comply with their country's import regulations and requirements.
4. Customs Duties and Taxes:
International orders may be subject to customs duties, taxes, and other fees levied by the destination country.
Customers are responsible for paying any applicable customs duties, taxes, and fees imposed by their local customs authorities.
The amount of customs duties and taxes varies depending on the destination country and the value of the purchased items.
5. Customs Clearance:
We strive to provide all necessary documentation and information to facilitate customs clearance processes.
Delays in customs clearance may occur due to various factors beyond our control, such as customs inspections, import restrictions, or incomplete documentation.
6. Shipping Insurance:
Shipping insurance may be available for an additional fee upon request. This option provides coverage for lost or damaged shipments during transit.
Customers interested in purchasing shipping insurance should contact our customer service team for assistance before placing their order.
7. Address Accuracy:
Customers are responsible for providing accurate and complete shipping addresses at the time of purchase.
We are not liable for any delays or delivery issues resulting from incorrect or incomplete address information provided by the customer.
8. Shipping Restrictions:
Certain products may be subject to shipping restrictions based on their nature, size, or destination country regulations.
Customers should review product descriptions and shipping restrictions before placing an order to ensure compliance with local laws and regulations.
9. Policy Updates:
This shipping and customs duties policy is subject to change without prior notice. Any updates will be reflected on our website.
By placing an order with THE SONIC, you agree to adhere to the terms and conditions outlined in this shipping and customs duties policy.
If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance.
Thank you for choosing THE SONIC.